Return & Exchanges

RX Sleeve's Return & Exchange Policy

When your package arrives you will be able to determine if you like it or not without opening the sealed bag.  You will be able to feel the weight, view the coloring, see the size and squeeze the softness of the product with opening the tamperproof bag.   

We work hard to provide all of the details of each product, so you can make the best choice when selecting a model.  However, we understand that sometimes when the product arrives it may look different.

Every order is hand crafted and made to order, we use the 100% skin safe platinum silicone - our products are at a 5 star level.

Below is our policy for returns & exchanges.

 

UNRETURNABLE:

  • Opened packages
  • Broken safety seals
  • Packages that have been cut on the sides, top or bottom
  • Packages that show evidence that the product has been touched by human hands.
  • No exceptions will be made for opened bags.

 

RETURNS:

  • A 20% restocking fee will be deducted from your refund.
  • Return shipping fees and tracking will be paid the the customer
  • Only sealed packages will be accepted
  • No exceptions will be made for opened bags.

Send an email to sales@rxsleeve.com with your order number advising that you will be mailing back your order.

We will only accept returns with tracking numbers to verify that your order has been mailed to us. You may ship the product back to us at KOI Concepts  P.O.Box 3803 San Dimas, CA 91773.

EXCHANGES

  • Sealed package - The model shipped back to RX Sleeve must not be opened and in the original tamperproof bag
  • If the model you are returning is priced higher than the model you would like to exchange, a credit will be applied with your credit card company.
  • If the model you are returning is priced lower than the model you would like, an invoice for the additional fees will be sent
  • Customer will pay an additional shipping fee for the exchanged model to be mailed.
  • Return shipping fees and tracking will be paid by the customer.
  • No exceptions will be made for opened bags.

Send an email to sales@rxsleeve.com to exchange your product.